A U.S.-based clinical service desk that resolves EHR and workflow issues around the clock, protecting documentation, orders and care.
// Why Pivot Point Consulting
We staff a clinical service desk with people who understand how care teams work, and shape coverage to your environment.
That agility is backed by U.S.-based clinical specialists, Tier-1 coverage for Epic and Oracle, and over 90% first-call resolution. It is why we’ve been rated #1 Best in KLAS for Managed IT Services for four years running.
// Success story
Real outcomes from our clinical service desk clients.
Read more success storiesShowing story 1 of 2: Legacy Health
// What we cover
Our clinical service desk provides EHR help desk coverage and EHR application support for Epic and Oracle, resolving login, workflow and functionality issues so clinicians spend less time fighting the system and more time with patients.
Ranked #1 Best in KLAS for Managed IT Services four consecutive years. Clinical and IT service desks, upgrade support, and analytics — all managed by healthcare IT experts.
Fast, consistent Tier-1 IT resolution at scale, without growing internal headcount or cost.
Dedicated Tier-1 support for patient-facing tools like MyChart, available around the clock.
Ongoing, expert support for your Epic, ERP and enterprise applications, managed end-to-end.
NewsIn a recent webinar, industry leaders—including Pivot Point’s Chris Rogowski—shared practical insights into what successful deployment of Dragon Copilot looks like in rural hospital environments.
PerspectiveIn today’s healthcare landscape, the greatest asset isn’t just our infrastructure, workforce, or technology—it’s our patients. Yet every day, health systems see patients slip through the cracks due to ineffective referral processes or poorly managed electronic medical record (EMR) transitions. The result? Massive losses in revenue, fragmented care, and weakened patient loyalty.
NewsHospitals are navigating a tough financial landscape, with rising expenses, increasing bad debt, and declining patient volumes putting pressure on already tight margins. As costs continue to climb, many organizations are turning to IT as a strategic area for savings.
Our most frequently asked clinical service desk questions, answered.
Have any questions? →A clinical service desk is a specialized help desk staffed by clinical workflow experts who resolve EHR and application issues for care teams, with the context and urgency that patient care demands.
