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Managed analytics & AI services

Dedicated managed analytics resources and an operating framework that turn reporting backlogs into reliable, timely insight.

// The challenge

When reporting becomes a backlog

When reporting piles up, leaders wait weeks, analysts drown in one-off requests, and decisions get made without reliable insight.

  • Leaders wait weeks for answers
  • Analysts buried in one-off requests
  • Decisions made without reliable data

// Our approach

Analytics as a managed service

Our managed analytics pairs dedicated developers and analysts with a delivery framework, intake and SLAs for reliable output.

  • Epic Cogito and Clarity analysts
  • Power BI and broader BI resources
  • Structured intake and delivery SLAs

// Why Pivot Point Consulting

The uncommonly agile difference

Most vendors sell fixed analytics packages or drop in a lone contractor. We start the other way around, building healthcare managed analytics around your platforms and intake process, so reporting scales as demand changes over time.

That agility is backed by depth: Epic Cogito developers, Clarity analysts, Power BI experts, and managed AI services for healthcare, from a team that treats every data point as a patient.

// Success story

Results that speak for themselves

Real outcomes from our managed analytics clients.

Read more success stories
Legacy Health
Over 90%first-call resolution rate

Success story · Tier-1 Epic & MyChart support

Legacy Health reduced its EHR support burden

Pivot Point took on Tier-1 Epic and MyChart support for clinicians and patients, resolving 4,000+ monthly contacts at a 90%+ rate.

MetroHealth
Up to 500Epic tickets handled per month

Success story · Epic application managed services

MetroHealth reclaims time for IT priorities

By offloading Epic maintenance and support, MetroHealth freed its internal team for strategic work while improving system reliability.

Showing story 1 of 2: Legacy Health

// What we cover

From backlog to reliable insight

Managed BI

Our managed analytics services provide dedicated Epic Cogito report developers, Clarity analysts and Power BI resources, plus a structured intake and SLA framework, so routine and strategic reporting is delivered reliably instead of piling up as a backlog.

  • Epic Cogito & Clarity
  • Power BI & broader BI
  • Structured intake & SLAs
  • Backlog reduction
She turned the report around in 30 minutes and showed them how to work with it themselves.
Jen Pincus
Dir · CHCANYS
// FAQs

Managed analytics & AI FAQs

Our most frequently asked managed analytics & AI questions, answered.

Have any questions?

Managed analytics services give you dedicated reporting and analytics resources, plus an operating framework, so that reliable, timely insights are delivered as an ongoing service rather than a backlog.

Work with us

Ready to clear the backlog?

Let’s get started