A disconnected patient experience costs you volume. Our Salesforce Health Cloud work unifies relationships, outreach and coordination.
// Why Pivot Point Consulting
A disconnected patient experience costs you volume and loyalty. Our patient relationship management implements the CRM you choose, including Salesforce Health Cloud, so teams manage relationships and coordinate care on one platform.
We bring cross-platform CRM depth, from Salesforce Healthcare and Epic Cheers to ServiceNow customer service. That range means our advice serves your goals, and every hospital CRM we build ties into the EHR and ERP.
// Success story
Real outcomes from our Salesforce Health Cloud clients.
Read more success storiesSuccess story · ERP selection & RFP
We fast-tracked the RFP and evaluation for a Pacific Northwest medical center, landing a new ERP, including supply chain, under budget.
// What we cover
We implement and optimize the CRM you choose, from Salesforce Health Cloud to Epic Cheers, configuring it for healthcare workflows rather than forcing a generic sales tool onto clinical and access teams. The result is a platform that staff adopt because it matches how patient relationships really work.
Pivot Point's experience helped us confirm our strengths and close the gaps that mattered.
Run patient relationship management natively in Epic with a Cheers build that fits your workflows.
Align your HR, finance and workforce systems to the way your organization actually runs today.
Keep legacy CRM and ERP systems stable and supported while you plan what comes next for them.
NewsIn a recent article from Healthcare IT Today, Michelle Lichte, Senior Partner of Professional Services, shares how organizations are using data analytics to improve claims management, utilization review, and care coordination.
NewsHospitals are navigating a tough financial landscape, with rising expenses, increasing bad debt, and declining patient volumes putting pressure on already tight margins. As costs continue to climb, many organizations are turning to IT as a strategic area for savings.
PerspectiveWhat’s keeping healthcare CIOs up at night? Our Client Advisory Board weighs in with their top five headaches for 2025. Read the blog.
Our most frequently asked CRM consulting questions, answered.
Have any questions? →We work across Salesforce Health Cloud, Epic Cheers, ServiceNow, Loyal and more, so our recommendation fits your goals and existing systems rather than one vendor's product.
